Frequently Asked Questions


Gift Certificates


My gift certificate expired. Can I still use it?
Yes. We write an issued date and expiration date on all Purple Platypus issued gift certificates because of how they are designed. It has helped prevent them from becoming lost or forgotten, but rest assured you can still use your gift certificate after the written expiration date. It's all good.


Special Orders


I'd like to place a special order with one of the brand's that you carry. Can you do that?
We can and we will! Our special order policy requires a 50% deposit and the other 50% is paid when the item is picked up. Special orders are typically time sensitive and require a larger order to be placed on our part, even for one item. Please let us know how we can help with your special order by contacting us in store or online.


Damaged Item


Oh no, our new toy isn't working. Can you please help us?
Absolutely! Sometimes, items make it all the way to their destination before the problem is discovered. These are typically boxed items with a manufacturing defect. Luckily this doesn't happen often, but our hearts still break when it does so we promise that we will do everything we can to fix it. Please bring the item and all of the original packaging into the shop. We'll double check everything and report the problem with our vendor. We work with the best so we'll get your new item to you as soon as we can or issue an immediate refund.


Sharing Photos


I have a great photo of my child playing with a toy from your shop. Can I share it with you?
Wow, you just made our day! We are thrilled when our customers share photos with us. Like super thrilled. We're a team of parents and grandparents so pictures aren't worth a thousand words, they're worth a million. Our only disclaimer is this, If you choose to send us a photo, we become your partner in bragging rights. We might share it on Facebook, post it on Instagram, use it in our marketing, or print it out and hang it up in the shop. Thank you for balancing your coffee, second and third child, keys and camera all to get the best shot. We know you probably had to work for it.


Contact Us
  • The Purple Platypus
  • 335 Market Street
  • Lewisburg, PA 17837
  • P (570) 524-0199
  • F (570) 524-0143
  •  info@the-purple-platypus.com
  • Monday - Friday 10 - 5:30PM
  • Saturday - 10-5:00PM
  • The Purple Platypus at The Lewisburg Children's Museum
  • 815 Market Street
  • Lewisburg, PA 17837
  • Hours coming soon!
335 Market Street
815 Market Street